Payment and Delivery
Need Help?
If you have any question or need help with your account, you may Contact Us to assist you.
Customer Service
Monday to Friday
9 AM to 5 PM
1800 331 690
PAYMENT
We use CyberSource to manage our transactions. CyberSource allows you to checkout safely, quickly and easily. This service provides you with a simple and safe way to send money. To find out more about CyberSource visit their website.
All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
DELIVERY
Standard delivery is free within Australia and takes between 3 - 5 working days. The delivery date cannot be guaranteed.
Kamiliant uses Australia Post’s eParcel service for delivery in Australia. Please be advised that this courier service may require an adult (over the age of 18) to sign for your shipment. If no one is able to accept delivery of the products, you will be asked to contact Australia Post in order to arrange an alternative delivery date or location to collect your order. We recommend delivering to a business address where possible.
DELIVERY RESTRICTIONS
Deliveries are not made to PO Box addresses (including AFPO addresses).
We deliver from Monday till Friday, except public holidays.
Please use samsonite.com.au for luggage & suitcases to be delivered in Australia (except Norfolk or Christmas Islands).
INTERNATIONAL DELIVERY
If you would like to deliver internationally, please use the appropriate Kamiliant website. Click here for a full listing of International Kamiliant sites.